Due to the nature of the items featured, returns are only allowed on some products. Our return
policy may vary per product type (new, used, or refurbished). For instance, items shipped
directly by the manufacturer can be subject to different return expectations and fees. Please get in
touch with us via phone to confirm.
If the item arrives and is not working, reasonable troubleshooting steps will need to be taken
with the manufacturer to determine if the item is defective. If the thing is determined to be
defective, the manufacturer will provide a resolution.
If there are no problems with the item, the item is new and unopened; the buyer is responsible for
original shipping costs and a restocking fee starting at 30%. Opened and or used items will not
be eligible for returns.
Shipping cost includes our shipping cost to send the item initially. Refunds will be sent directly
to the credit card used to place the order.
Returns cannot be accepted after 30 days. All requests would need to be directed to the
manufacturer. Once a return has been approved, you have two weeks (10 business days) to ship
the item back to the instructed location.
If you or your business is tax exempt, a copy of your tax exemption will be needed before any
purchase. If Gavin’s Garage is put in a position where taxes must be refunded, a 3% fee will be
deducted from the refund.
For new items, please note that some manufacturers will require you to activate the warranty or
register the product within a certain amount of time upon receipt of the machine. For complete
warranty details or any questions regarding a warranty, please visit the respective manufacturer’s
website.
For used or refurbished items, please get in touch with Gavin’s Garage directly, as they may
vary.
You are responsible for thoroughly inspecting the packaging and merchandise you receive and
reporting any damage immediately upon shipment. For freight shipments, you should check the
goods before accepting the merchandise. If there is severe damage, you should refuse the
shipment. In any case, you can note any concerns concerning damage to the packaging or
missing parts on the driver’s copy of the Bill of Lading. This makes filing a claim for missing
pieces or concealed damage possible. Warranties do not cover shipping damage.
