At Gavins-Garage.com, we provide free shipping for new generators shipped within the United
States. For other new products, a shipping charge will be added to orders. Note that for remote or
challenging-to-reach addresses, additional shipping charges can apply. Any additional charge
will be discussed with the purchaser.
How long before you can expect an item to ship out? Generally, it takes 1- 3 days to fulfill your
order. And FedEx/UPS ground packages usually arrive around 3-7 days after the shipping date,
but delays are always possible. All figures are estimates, and Gavin’s Garage cannot control
shipping delays associated with any delivery service.
Freight deliveries can vary depending on the origination of the shipment and the distance to the
destination. Delays are always possible, and all processing and delivery figures are estimates.
Any refused or undeliverable shipments are subject to all shipping costs and a restocking fee
starting at 30%.
All merchandise delivered via freight must be inspected for damage before you accept the item
from the freight carrier. If there is damage to the unit, you should refuse the delivery. Items
shipped ground should also be opened and inspected immediately upon arrival. Filing “concealed
damage” claims with shipping companies and freight carriers is challenging. Damaged goods
should be refused, and any damage to packaging should be noted on the driver’s copy of the Bill
of Lading for any freight shipments.
If the customer does not notate damage or missing items when signing, we cannot file a claim or
provide a return/refund. Any refused shipments returned to Gavin’s Garage or the manufacturer,
where there isn’t evidence of damage to the item itself, will be subject to shipping and possible
restocking fees.
Fees are always associated with updating an address after an order has been processed. We will
do our best to work on those requests individually and let you know the additional cost promptly.
As stated above, restocking and shipping charges will apply if a shipment is refused or non-
deliverable.
Orders can be canceled until they ship.
To recall a package that has shipped, both ways of shipping will be charged. Please keep in mind
that if a tracking number is not uploaded, it is still possible that the item has shipped. There may
have been a delay in communication with the manufacturer leading to the lack of tracking.
Please check with us as soon as possible to cancel an order. Cancellations must be made over the
phone during regular business hours to ensure it gets pulled before shipping. Cancellations
cannot be made through email.